FAQ

Frequently Asked Questions (FAQ)

Welcome to NexKlicko FAQ

We’ve answered some of the most common questions to help you shop with confidence. If you can’t find the answer you’re looking for, please visit our Contact Us page or email our support team.

Orders & Payment

1. How can I place an order?

You can order directly from our website by selecting your preferred product, adding it to your cart, and completing the checkout process.

2. What payment methods do you accept?

We accept secure online payments through the payment methods available during checkout. Cash on Delivery (if available) will be shown at checkout.

3. Can I cancel my order?

Yes. Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

4. Can I change my order after placing it?

If your order has not yet been processed for shipping, please contact our support team as soon as possible.

Shipping

5. How long does delivery take?

Delivery time depends on your location.

  • Dhaka: Usually 1–3 business days
  • Outside Dhaka: Usually 2–5 business days

Delivery times may vary during holidays or special campaigns.

6. Do you deliver nationwide?

Yes. NexKlicko delivers products across Bangladesh through trusted courier partners.

7. How can I track my order?

Once your order is shipped, tracking information will be provided whenever available.

Products

8. Are NexKlicko products original?

Yes. We are committed to providing genuine, high-quality products that meet our quality standards.

9. What types of products does NexKlicko offer?

Our product lineup includes:

  • Wireless Mouse
  • Bluetooth Mouse
  • Heritage Edition Mouse
  • Fan Edition Mouse
  • Mouse Pads
  • Selected Laptop Models

More premium accessories will be introduced in the future.

10. Are your mouse pads compatible with all mice?

Yes. Our mouse pads are designed to work with both optical and laser mice.

Warranty

11. Do your products come with a warranty?

Yes. Selected NexKlicko products include a limited warranty. Warranty details are available on each product page and in our Warranty Policy.

12. How do I claim warranty service?

Simply contact our support team with:

  • Order Number
  • Product Name
  • Description of the Issue
  • Photos or Video (if applicable)

Our team will guide you through the warranty process.

Returns & Refunds

13. Can I return a product?

Returns are accepted only under the conditions described in our Refund & Return Policy.

14. When will I receive my refund?

Approved refunds are processed according to our Refund & Return Policy. Processing time may vary depending on the payment method.

Account

15. Do I need an account to place an order?

No. Depending on the checkout options available, you may be able to place an order as a guest.

16. How can I update my account information?

Log in to your account and visit My Account to update your personal information.

Support

17. How can I contact NexKlicko?

You can reach us through:

  • Contact Us page
  • Email Support
  • Facebook Page

We aim to respond as quickly as possible during business hours.

18. What are your customer support hours?

Saturday – Thursday

10:00 AM – 7:00 PM (Bangladesh Time)

Friday: Closed

Heritage Collection

19. What is the Heritage Collection?

The Heritage Collection is inspired by the rich cultural heritage of Bangladesh. These products feature traditional art and design elements, bringing local craftsmanship into modern technology accessories.

20. Are Heritage designs exclusive to NexKlicko?

Yes. Our Heritage-inspired products are specially designed for the NexKlicko collection and reflect our commitment to combining culture with innovation.

Didn’t Find Your Answer?

If your question isn’t listed here, please visit our Contact Us page or send us an email. Our support team will be happy to assist you.