Warranty Policy

Warranty Policy

We stand behind every NexKlicko product. Our goal is to provide reliable products and responsive after-sales support, ensuring a worry-free experience for every customer.

At NexKlicko, we are committed to delivering premium-quality computer accessories that combine innovation, performance, and durability. Every product undergoes quality inspection before shipment. This Warranty Policy explains the warranty coverage, limitations, and claim process for eligible products.

Warranty Coverage

Unless otherwise stated on the product page, NexKlicko products include the following warranty:

  • Computer Mouse: 1 Year Limited Warranty
  • Mouse Pad: No Warranty (unless damaged during delivery)
  • Other Product/Accessories: Warranty period will be mentioned on the respective product page.

The warranty period starts from the date of purchase.

What the Warranty Covers

This warranty covers manufacturing defects, including but not limited to:

  • Hardware malfunction under normal use
  • Scroll wheel failure
  • Left or right button failure
  • DPI switch malfunction
  • Charging port failure
  • Internal electronic defects
  • Bluetooth or Wireless connectivity issues caused by manufacturing defects

What is NOT Covered

The warranty does not cover:

  • Physical damage
  • Accidental drops or impact
  • Water or liquid damage
  • Fire or heat damage
  • Improper handling
  • Normal cosmetic wear
  • Scratches or discoloration
  • Damage caused by modification or unauthorized repair
  • Damage caused by power surge or improper charging accessories
  • Loss or theft

Dead on Arrival (DOA)

If your product arrives defective or damaged, please notify us within 48 hours of receiving your order.

You may be required to provide:

  • Order Number
  • Product Photos
  • Unboxing Video (recommended)
  • Description of the issue

Eligible products will be replaced after verification.

Warranty Claim Process

To request warranty service:

Step 1

Contact NexKlicko Customer Support.

Provide:

  • Order Number
  • Product Name
  • Description of the issue
  • Photos or Video

Step 2

Our support team will review your request.

Step 3

If approved, you will receive warranty instructions.

Step 4

Send the product to our service address.

Step 5

After inspection, we will:

  • Repair the product, or
  • Replace the defective product, or
  • Provide an equivalent replacement if the original model is unavailable.

Shipping Costs

If the warranty claim is approved:

  • Customers are responsible for shipping the product to NexKlicko.
  • NexKlicko will cover the return shipping cost after repair or replacement.

(Shipping responsibility may vary depending on promotional offers.)

Warranty Replacement

Replacement products:

  • May be brand new, or
  • Factory refurbished with equivalent performance and quality.

Warranty Void Conditions

Your warranty becomes void if:

  • Product seal is removed (where applicable)
  • Product is opened or modified
  • Product is repaired by unauthorized technicians
  • Serial number or identification label is removed or altered
  • Damage is caused by misuse or negligence

Product Inspection

All warranty claims are subject to inspection by NexKlicko.

If no manufacturing defect is found, the warranty claim may be declined.

Limitation of Liability

NexKlicko shall not be liable for:

  • Loss of business
  • Loss of data
  • Indirect damages
  • Consequential damages
  • Incidental damages arising from the use or inability to use the product.

Warranty Policy Updates

NexKlicko reserves the right to update or modify this Warranty Policy at any time without prior notice.

Contact Us

For warranty assistance, please contact:

NexKlicko Customer Support

Email: info@nexklicko.com

Website: https://nexklicko.com

Business Hours: Saturday – Thursday | 10:00 AM – 7:00 PM (Bangladesh Time)